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Clients & Family FAQs

At Giving Hands, care comes first. As we continue to navigate the pandemic, we remain dedicated to your care, and keeping you safe and informed at all times. Giving Hands is following the highest standards of infection prevention practices, as recommended by the World Health Organization, Government of Canada, and federal and provincial health authorities.

Now more than ever, being at home is the safest and best place to be. Please see our Frequently Asked Questions below.

  • Are the staff fully qualified and screened?
    Yes, all of are staffed are fully qualified and screened. We require all staff to have updated licenses, updated immunizations, eligibility to work and police record checks. We strive to hire only the best staff that fits with our company and are consistent to our company’s values (Integrity, honesty, compassion and respect).
  • What are your minimum hours per shift?
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  • What is the cost per hour?
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  • What is your cancellation policy for care visits?
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  • What is Giving Hands doing to keep me safe?
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  • I’m unsure about receiving care in my home, what are my options?
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  • Why do I have to wear a mask when receiving care?
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  • A member of our household is in self-isolation. How will this impact my care?
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  • A member of our household has tested positive for COVID-19. How will this impact my care?
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  • I am caring for someone with COVID-19. How can I protect myself and others in the home?
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  • Who should I call if I have further questions regarding my care from Giving Hands?
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